Business reliability for e-commerce
We make the systems your orders run through visible, catch failures in minutes, and automate the response. Built for growing e-commerce businesses.
Fixed fee
From CAD $2,500, no retainer
Business signals first
We alert on orders and payments, not on CPU
A right-sized stack
A Shopify store and a microservice estate get different builds
A person approves
Nothing touching an order or a payment moves alone
Why nobody has fixed it
Your store, your payment provider and your host each report that they are fine. An order can still fail somewhere between them and nobody is told. Secondframe takes responsibility for the journey running across all of it.
What you get
Three capabilities, delivered as one practice. The monitoring platform underneath is an implementation detail, and we resell none of them.
We make it visible.
The journeys that earn the money mapped end to end, then instrumented at the depth your stack justifies: business events, synthetic checks and uptime for a lightweight estate; OpenTelemetry, metrics, logs, traces and APM for a complex one.
We work out what is wrong.
Agents watch the business signals rather than the servers, decide whether a deviation is a business incident, then investigate it: correlating across systems, pulling recent deploys and third-party status, retrieving the relevant runbook, and proposing a probable cause with the evidence attached.
We fix it, on your approval.
The right workflow selected and its preconditions checked, then the action taken on approval: retry, roll back, restart, fail over, pause. Escalated to a person when it needs one, and verified against the only thing that counts, orders flowing again.
How it is built
Underneath those three, five chains. The same five whatever you run on. Only the depth of the implementation changes.
See what each one covers
Checkout, payment, inventory, fulfilment and login mapped end to end, then every system, API and third party each one quietly depends on.
Instrumentation sized to your complexity: business events, synthetic checks and uptime for a lightweight stack; OpenTelemetry, metrics, logs, traces and APM for a complex one.
Thresholds set on orders, payments and conversion rather than on CPU. Silent failures, stalled workflows and third-party degradation caught in minutes, not by a customer email.
Evidence collected the moment it fires: recent deploys, third-party status, error rates, queues and traces, with a probable cause and the reasoning attached.
Runbook selected, action taken on approval: retry, roll back, restart, fail over to a second provider, pause the campaign. Then verified against the only thing that counts, orders flowing again.
How we work
Four stages, one journey at a time. Wiring up a monitoring tool is the easy part. Deciding what counts as a business incident, and what software may fix on its own, is the job.
Follow an order from click to delivered
Assessment - one online retailer, 40 people
Decide what counts as a business incident
Ranked by cost of going unnoticed
One journey, watched and automated
Shipped in the sprint
Measured, and looked after
Measured outcome - worked example
34 hrs/mo returned
Illustrative figures, not a client result
Illustrative example, not a client result.
Frequently asked
The Reliability Assessment is a one-off CAD $2,500 fixed fee for the first 5 clients (CAD $3,500 standard) with no retainer. Credited in full against a Reliability Sprint booked within 60 days.
No, and it is not the same build. A business running Shopify, Stripe and a shipping API gets business-event monitoring and synthetic checks, not a full observability platform. The stack is sized to your complexity.
Monitoring tells you a server is unhealthy. We watch whether orders are still being placed, paid for and shipped, then investigate and fix the routine failures behind that.
No. It starts read-only: it watches, investigates and proposes. Anything that changes a system waits for your approval, and nothing touching an order or a payment ever runs alone.
No. We build on your existing stack, and we resell nothing. Where you genuinely need a tool you do not have, we say which and why, and you buy it directly.
The assessment takes 10 working days. The first journey is typically monitored and automated in 3 to 6 weeks.
Start with the blind spots
The Reliability Assessment maps the journeys your revenue runs through, finds where nothing is watching, and designs the first one properly. A person still approves anything touching an order or a payment. CAD $2,500 for the first 5 clients.
Not sure it applies? Email us and describe the last thing that broke. You will get a straight answer.